Chief Operating Officer (COO)

Fortrum is the trusted independent advisor of top tier financial organisations. We combine our in-depth knowledge of the Mortgage market and broad international expertise in supporting our clients with Consultancy, Risk solutions and Due Diligence services. Fortrum is based in the Netherlands and UK. You will join a growing and ambitious company and work together with experienced colleagues on assignments in the Netherlands for domestic and international companies.

Your role at Fortrum

  • Board member:
    As a Board member:
    – Determine Fortrum’s Vision, Mission and Strategy;
    – Set and evaluate strategy, plans, business processes and business and financial goals;
    – Monitor, evaluate and manage business, financial and other risks.
  • Executive management:
    – You will be a member of the executive management team and Chair of the NL
  • Operational management team:
    – Responsible for such ongoing or ad-hoc tasks and responsibilities as assigned to ensure the effective day to day management and operation of the company.
  • Team:
    – Manage, develop, train and recruit the teams therefore enabling the team to work at their full potential. Moreover, implement and oversee efficient capacity planning to ensure optimal use of resource;
    – Establish and maintain effective processes to ensure the consistency of the high service levels for which Fortrum is renowned.
    – Engage with clients on ‘problem files’ and service issues
    – Focus on the use and development of our Fortapp system to ensure optimal efficiency and service delivery;
    – Support the MD UK in delivery of our services in the United Kingdom.
    Local experts trusted by global financial organisations.
  • Operations:
    -Identify and implement opportunities for improvement of cost effectiveness whilst monitoring and controlling the costs of core DD & Consultancy operations;
    – Safeguard consistent quality of services and deliverables;
    – Set and monitor operational effectiveness targets and measures and report to Board;
    – Ensure adherence to all company compliance requirements by DD and Consultancy teams.
  • Human Resource:
    In liaison with the Office Manager, implement and enhance effective HR policies;
    – Manage training and personal development infrastructure to enable staff to maximise potential, progress and enjoy productive careers with the company;
    – Maintain a positive, collaborative team focused working environment.

Who you are

You are an excellent communicator and relationship builder with a keen interest for coaching people at all levels of the organisation. You bring a humble personality with a growth mindset and passion for making service driven processes better every day. You are very self-aware and result orientated.

We are looking for a highly motivated and enthusiastic professional, ideally with a background in finance or a related field. Our COO will be characterized as an inspirational leader, effective at both a strategic & operational level. Someone who has excellent communication, analytical and people skills and who can motivate & create a productive environment.

Skills we are looking for

• Dutch and English at a business level – Speaking & Writing;
• Higher professional education or University level;
• Microsoft Office expertise (Excel, Word, PowerPoint and Power BI);
• Senior operations, process and project management experience;
• Minimum of 10 years’ experience;
• In possession of Mortgage certificate(s) (ideal but not essential).

Our Offer

• The position of Chief Operational Office (COO);
• A competitive salary;
• An attractive pension scheme and 26 holiday days;
• A fulltime contract and unique opportunity to become a Fortrum board member;
• Flexibility in working from home/at our modern office;
• Lots of responsibility, fulfilling challenging work, and welcoming colleagues;
• Various fun team activities.

Fortrum prides itself as an attractive employer which truly values people. This is why we have competitive employment conditions that not only help Fortrum attract the talented people it needs, but also help retain them for the future. We recently moved to a modern, newly decorated office in Houten in the centre of the Netherlands. Our office is close to the train station and a mall with a wide range of shops and restaurants. Fortrum wants to create a modern and professional work environment to ensure that everyone is given responsibility and the support to succeed. A work relationship that stimulates you to show who you are by giving you scope to develop and continue learning.

Will you be our new colleague

If you are enthusiastic about this vacancy and think that you would be a good fit for the team at Fortrum, we would like to invite you to apply. We are very keen to find out who you are, what motivates you and what you can contribute to Fortrum.

Apply now
If you have any questions about the vacancy, you can reach out via phone +31 (0)88-1820222 or apply now via with you CV and motivational letter.