Arrears management

What we do

Government schemes in the UK and Europe to support companies, workers, lenders and borrowers are coming to an end.  Coupled with the likelihood of increased unemployment in many sectors of the economy, the number of customers experiencing payment difficulties is likely to rise in the coming months.

This will put a capacity constraint on even the most prepared lenders whose primary concern will be to provide the best possible care to their customers in this challenging period.

Fortrum can help in a number of ways:

  • Experienced mortgage professionals to provide flexible resource to lenders in the short or longer term either working within their teams or outsourced.
  • Senior experts with experience of customer care regulations and arrears practices to help lenders establish or expand their operations.
  • Care for vulnerable customers in the UK through our collaboration with Sonex Financial, a FCA regulated firm who specialises in this sensitive and critical activity. 

The Netherlands office

+31(0)88 1820222

United Kingdom office

+44(0)7502392144